Axis Credit Cards: Application Status, Customer Care & Payment


A Brief Overview

Credit cards brought forth by Axis Bank bring with them tons of benefits that make the process of purchasing varied products and necessities more enjoyable than they otherwise might be. This is owed in part to the offers and rewards applicable on each credit card payment made with an Axis Bank credit card. Read on to understand how to check the application status of an Axis Bank credit card, make a payment and connect with customer care.

Checking the Application Status of your Axis Bank Credit Card

You can check your Axis Bank credit card status either online or offline.

  1. Online Tracking

You must visit the official Axis Bank website.

  1. Using your application ID, PAN or mobile number

Each of these options require you to first visit the official website and then visit the Axis card status tracking portal.

You must then select either application ID, PAN or mobile number as your preferred method of checking your application status.

You will then enter the relevant details and click ‘submit’ such that the page can proceed to indicate the status of your Axis Bank credit card application.

  • Using your email
  • You can also use your email by visiting the Axis Bank website and opening a message box.
  • Type out a request asking for an Axis Bank CC application status along with your application ID>
  • Correctly fill out the captcha code and submit it.

You will then receive a response from the bank indicating the status of your credit card.

  1.     Offline Tracking

This may be done by either –

  1. Contacting the customer care number – You can call Axis Bank’s toll-free numbers – 18604195555 or 18605005555.
  2. Visiting a branch of Axis Bank – You would be expected to submit your e-reference number in addition to your credit card application form number and date of birth.

Making Axis Bank Credit Card Payments

Axis Bank credit card payment options can be done via online or offline portals based on personal preference.

In the case of online payments,

  • Auto Debit Facility
  • Axis Bank’s website
  • BillDesk
  • IMPS
  • NEFT
  • Net Banking
  • Paytm
  • UPI
  • Visa Transfer

In the case of offline payments,

Visit the nearest Axis Bank branch and pay in cash.

Make a payment using an ATM with your debit card.

Pay a cheque or pay via a demand draft option.

Contacting Axis Bank Credit Card Customer Care

Axis Bank credit card customer care can be reached via the following methods.

  1. Use their Customer Care Number

  The toll-free number applicable is 1860 419 5555 or 1860 500 5555.

  1. Email Service

Drop an email to [email protected]

  1. Use the SMS Service

Raise a request by texting it to 5616 1600 via your registered phone number. NRIs are requested to use +91 86910 00002. Different codes need to be added prior to the typed-out query. Visit Finserv MARKETS for a comprehensive understanding of the same.


Credit cards made available by Axis Bank provide customers with a slew of offers and benefits. To understand the same don’t hesitate to visit Finserv MARKETS online.


Leave A Reply